2017-2018 WESTERN ENERGY BUYERS GUIDE Welcome to WE’s Annual Buyers Guide. This section runs once a year and is offered exclusively to WEI service company members. The guide features a range of product and service listings organized by category. To be included in next year’s guide, please contact Mike Holley, publisher, Apogee Media Group: firstname.lastname@example.org. WEI and WE do not recommend or endorse any one listed service provider over another. Service providers are responsible for updating their listings, including selection of their desired category of representation. WEI and WE are not responsible for omissions, misprints or prooﬁng errors. networks. Our experience and ability to scale allow us to undertake projects of all sizes and complexity, delivering solutions that incorporate safety, quality, on-time performance, and effective program and cost management. America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payments, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www. kubra.com for more information. CUSTOMER CARE + COMMUNICATIONS Active TeleSource 4099 SE International Way, #203 Milwaukie, OR 97222 866-904-8483 email@example.com activetelesource.com WEI GOLD MEMBER IFD Corporation #3-8755 Ash Street Vancouver, BC V6P 6T3 604-734-0105 firstname.lastname@example.org ifdcorporation.com Vertex 501 W President George Bush Highway #350 Richardson, TX 75080 214-576-1000 email@example.com vertexone.net WEI GOLD MEMBER Does your call center stafﬁng capacity take a hit with FMLA, vacations, training, system upgrades and hiring cycles? Utilities are recognizing the beneﬁt of engaging an industry focused customer service partner that ﬂattens out employee shrinkage to meet customer experience expectations. Active TeleSource is the vendor-partner of award-winning utilities seeking a ﬂexible solution for overﬂow management that supports business continuity and mitigates employee stafﬁng risks on your organization. Henkels & McCoy, Inc. 2840 Ficus Street Pomona, CA 91766 909-517-3011 firstname.lastname@example.org henkels.com WEI PLATINUM MEMBER KUBRA ® ELECTRIC T&D PRODUCTS + SERVICES Applied Fiber 25 Garrett Drive Havana, FL 32333 850-539-7720 paulb@applied-ﬁber.com applied-ﬁber.com Henkels & McCoy has served the evolving infrastructure needs of the communications industry from source to end user since 1923. Working with carriers, utilities, enterprises, and all levels of government, Henkels & McCoy delivers a full range of services for the planning, design, construction, and installation of wireline and wireless communications 5050 Tomken Road Mississauga ON L4W 5B1 905-624-2220 email@example.com kubra.com KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North 43 Integrating performance ﬁbers for the utility industry, Applied Fiber Continued on next page... Western Energy / Winter 2017/2018 / westernenergy.org/we The IFDsensor is a pole or pad mount distribution transformer sensor that detects and communicates internal faults and promotes safe workplace procedures. The mechanical device increases lineman crew safety by alerting them not to re-energize the faulted transformer, “See the signal, Remove the Transformer!” drastically improving outage restoration. As well, the IFD keeps unfaulted transformers in service providing further returns to the utility, and faster service to the consumer. For more information: www.ifdcorporation. com, or email: firstname.lastname@example.org. VertexOne™ brings the best customer experience technology on the market to utilities in a secure, affordable cloud model. Gain agility, ﬂexibility, plus built-in upgrades so your technology is always current.